Product Information
We strive to ensure that every product listing accurately reflects the item you will receive. Product names, descriptions, and specifications are provided to the best of our knowledge. Please note that product images are for illustration purposes only and may vary slightly due to packaging updates, lighting, or screen settings.
Return Eligibility
You may request a return within 14 days from the date your order is delivered.
To qualify for a return, the following conditions must be met:
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The product must be unused, unopened, and in its original condition.
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All original packaging, labels, and accessories must be included.
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A valid order confirmation or proof of purchase is required.
Products that do not meet these conditions may not be accepted for return.
Items That Cannot Be Returned
For hygiene, safety, and quality reasons, we are unable to accept returns for:
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Any item that has been opened, used, or damaged after delivery.
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Products marked as "Best Before" or "Near Expiry" in the product title.
How to Request a Return
To request a return, please contact us via WhatsApp at +20 103 573 3599 within the eligible return period.
If your request is approved, you may choose one of the following options:
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Deliver the item directly to our warehouse.
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Ship the item using a courier service of your choice.
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Request a pickup through our shipping partner.
If you choose the pickup service provided by us:
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You are responsible for securely packaging the item to prevent damage during transportation.
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The returned item remains your responsibility until it is received and inspected by our team.
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We are not responsible for any loss or damage that occurs during transit.
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All return shipping charges are the customer's responsibility unless the return is due to our error.
If the return is requested due to a change of mind or for reasons unrelated to a product defect or order error, the original shipping charges will also be deducted from the refund.
Damaged, Missing, or Incorrect Items
Please inspect your order as soon as it is delivered.
If you receive:
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a damaged product,
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an incorrect item,
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an expired or invalid product, or
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your order is missing any items,
you must notify us within 24 hours of receiving your order.
Requests submitted after this period may not be eligible for review, and the order will be considered accepted.
Refunds
After we receive your returned item, it will be inspected to confirm that it meets our return requirements.
Once the inspection is complete, we will notify you whether your refund has been approved or declined.
If approved:
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Refunds will be processed within 14 business days.
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Payments made by credit or debit card will be refunded to the original payment method. A 5% payment processing fee will be deducted from online payment refunds.
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Orders paid using Cash on Delivery or Instapay will be refunded through Instapay or Vodafone Cash.
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Any applicable original shipping charges will be deducted unless the return is the result of our mistake or a defective product.
If you have not received your refund within 20 business days after approval, please contact us via WhatsApp at +20 103 573 3599, and we will be happy to assist you.