Shipping & Delivery Policy

Shipping & Delivery Policy

 

1. Order Processing

Once your order is placed, you will receive an order confirmation email. Orders are processed after payment confirmation or order verification, and processing times may vary during weekends, public holidays, promotional periods, or due to unforeseen circumstances.

When your order has been shipped, you will receive a shipping confirmation along with tracking details via email or WhatsApp, where available.

2. Shipping Rates

Shipping fees vary depending on the delivery governorate and are automatically calculated at checkout.

You can also view the applicable shipping fee from the cart page before completing your purchase.

3. Cash on Delivery (COD) Orders

To reduce failed deliveries and ensure efficient order processing, all Cash on Delivery (COD) orders require the shipping fee to be paid in advance before the order is dispatched.

Once the shipping fee has been received, your order will be prepared and shipped. The remaining order value will be collected in cash upon delivery.

If the advance shipping fee is not received within the specified timeframe, we reserve the right to cancel the order.

Please note that the advance shipping fee is non-refundable if:

  • The customer refuses to accept the order upon delivery.

  • Delivery cannot be completed due to incorrect or incomplete shipping information provided by the customer.

  • The customer is unavailable after reasonable delivery attempts.

The shipping fee will only be refunded if the order cannot be fulfilled due to our error or circumstances within our control.

4. Shipping Partners

We work with trusted shipping partners to deliver your orders safely and efficiently. Delivery times are estimates and may vary depending on your location and courier operations.

5. Delivery Attempts

If delivery cannot be completed after multiple attempts, the shipment may be returned to us. Any additional shipping costs required to resend the order will be the customer's responsibility.

6. Shipping Address Changes

If you need to update your shipping address after placing an order, please contact us as soon as possible. Address changes can only be made before your order has been shipped.

7. Delivery Issues

Please inspect your order upon delivery.

If you receive a damaged, defective, incorrect, or incomplete order, please contact us within 24 hours of delivery via WhatsApp at +20 103 573 3599, including clear photos of the issue where applicable.

We will review your request and provide a resolution based on our assessment and Return & Refund Policy.

8. Delivery Delays

While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including courier disruptions, weather conditions, public holidays, or other unforeseen events.

We appreciate your patience and understanding should such delays occur.